For example, Nurse B. recently treated a man who had been diagnosed with Type II Diabetes. He was afraid of becoming dependent upon insulin his entire life. Explaining how dietary changes and exercise, reducing his weight, and taking proactive steps of self-care could reduce his blood sugar helped the man regain a sense of control over his life. This does not mean that the patient must stand alone. Wellness is a dialogue between nurse, environment and patient. Stressing how professional resources such as dieticians were there to help manage his nutrition and involving the man's wife in the way family meals were prepared also had a great impact in diminishing his sense of helplessness (Chinn 1983, revised 2006: 77).
Nurse B. noted that many members of the staff were young and untrained, and often she had to use some helplessness reduction with her staff. Orlando stresses firstly: "What the nurse says to the individual in the contact must match (be consistent with) any or all of the items contained in the immediate reaction and what the nurse does nonverbally must be verbally expressed and the expression must match one or all the items contained in the immediate reaction; (2) the nurse must clearly communicate to the individual that the item being expressed belongs to herself [sic]; and, (3) the nurse must ask the individual about the item expressed in order to obtain correction or verification from that same individual" (cited by Chinn, 1983, revised 2006: 78).
This means that the nurse must reflect what she orders in her own actions, for example, showing respect to patients, rather than merely telling other nurses to show respect to patients, and she must follow up with questions to ensure her orders are understood. Learning by doing and repetition is an essential part of nursing practice -- hence, the use of residency education. But...
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